MORE PROFESSINOAL INFORMATION

I currently reside in Plano, Texas and have been employed as a Director (Rooms Division, Housekeeping Division) at the newly created NYLO Hotels flagship property.

During my two and a half year tenure at the NYLO in Plano, I have been instrumental in bringing an organized, logical approach to the various departments under my purview. Building our Front Office operating procedures, hiring criteria, interview processes, and new hire training count as few of the essential foundations for which I am directly responsible. Similarly, the Housekeeping Department, which lacked basic controls over inventory, staffing, purchasing procedures, and general quality control now runs below budget and in the 90+% range across our quality matrices. I am proud of the work I have done here to make each of the Rooms Division Departments lean and efficient, and filled with happy associates who add value to the NYLO Experience. 

Prior to the NYLO, in 2002, I joined a former colleague from Microsoft to create a luxury boutique hotel located in Puerto Vallarta, Mexico. At its inception, the hotel boasted 5 suites and had annual revenue of about $50,000. During my 7 year tenure as General Manager, we were able to grow the business at an annual rate of about 35% and profits at about 15% year over year. In addition, we developed the physical property - growing from 5 to 20 rooms over the same period. As a small hotel, there was no job that I did not do, nor any area of responsibility that I did not touch. The exclusivity of the hotel brought an array of extremely wealthy and some celebrity guests. Being able to provide excellent customer service, and maintain client privacy was paramount. 

Prior to moving to Mexico, I worked for the Microsoft Corporation, first in New York City, then later at their corporate headquarters in Redmond, Washington.  In my ten years with Microsoft I was privileged to experience a great breadth and depth of responsibilities across much of the company. I started as a System Engineer in New York, and then moved to corporate headquarters in Redmond in 1994. There I was the first International Development Engineer charged with strategy and development of programs to educate developers worldwide on Microsoft Development Tools. My last and most challenging position was as Lead Program Manager for Microsoft Outlook, the world’s most popular desktop application. In particular, I designed, documented, and lead the adoption of the Outlook Object Model’s first two versions.