For the past seven years I have amassed a wide range of skills as General Manager of a boutique hotel in Puerto Vallarta, Mexico. I have acquired experience in Hotel Management including human resources, operations, marketing & promotions, as well as business development specifically in the Mexican marketplace.
Formerly, as a software professional for over eleven years at Microsoft, I was able to gain extensive experience as a Program Manager and Software Architect, including three years management experience.
I am eager to contribute these highly applicable business process and management skills and abilities to develop personalize services to analyzing business needs and translate them into executable strategies for your organization.
Professional Profile
Seasoned Hospitality Industry professional with a wide range of operational and promotional experience, particularly in the Mexican market. Proficient problem-solver who envisions business and technical perspectives to develop workable solutions. Even in the most adverse scenarios.
Highly analytical person who uses a combination of personal experience, market data, and empirical information to formulate viable options for execution
Motivated achiever who guides organizations in applying technology to business settings, provides added value, and creates project deliverables in a timely manner.
Areas Of Expertise
Hospitality Industry
Hotel General Management
Reservation System development and processing
Human Resource Management
Performance Measurement
Critical Success Factors
Business Process Design/Measurement
Process Improvement
Reusable Business Processes Flows
Customer Feedback and Solution Implementations
Computer Technology
Program Management
Specification Creation
Object Model Architecture Formation
Development of Developer Training Materials
Delivery of Training at various levels
Technical Sales Experience into Fortune 100 companies
